WAYS IN WHICH THE COMPANY IS HIGHLY INNOVATIVE

2. Technology Integration: Another way in which this organization stands out from others in terms of innovation is its willingness to adopt new technologies as they become available and integrate them into existing processes. To give an example, the company’s customer service team utilizes AI chatbots that can answer simple questions about products or services without having to wait for human assistance (Kumar & Jacobson 2019). Through incorporating technology like this into their customer experience, the company can cut costs while also providing customers with faster responses than ever before – resulting in higher levels of satisfaction overall. Additionally, these technologies allow businesses such as this one to automate tedious tasks such as data entry so employees can focus their efforts on other areas where they are needed more urgently. 3. Open Collaboration: Finally, another factor contributing strongly to this particular organization’s high level of innovation is its implementation of “open collaboration” strategies (Mittal et al., 2018). These involve engaging external stakeholders such as suppliers or business partners early on during product development cycles in order to get feedback at key stages throughout the process – allowing problems and issues that may arise along the way to be identified earlier rather than later (Mittal et al., 2018). Having access to multiple perspectives from knowledgeable individuals outside the organization increases the likelihood that any potential errors are addressed prior to launching a project thus ensuring better results further down the road both financially and strategically speaking.. References Citations : Gnanalingam R., & O'Grady C.(2020),The importance of customer insights for driving innovation strategy , Harvard Business Review . Retrieved from https://hbr.org/2018/09/the-importance-of-customer-insights-for-driving-innovation-strategy  (Retrieved Date : 5th April 2021 ). Kumar A,. & Jacobson J.(2019), How artificial intelligence drives effective communication between brands & consumers , Forbes Magazine . Retrieved from https://www.forbesagencycouncil.com/articles/how-artificialintelligencedriveseffectivecommunicationbetweenbrandsandconsumers/(RetrievedDate : 5thApril2021) Mittal M., Singh S., Bhupesh P,.& Prabhakar K.(2018), Fostering open collaboration through integrated platform for organizational user engagement , International Journal Of Information Management , 453–461 . doi 10 1108jijim 2054 3919 006 63