The veteran population accessing services
Find a current journal article(s) that discusses issues and interventions for the veteran population accessing services.. In a minimum 600 word essay in APA format, provide an overview of the article that explains the issue(s) of concern and interventions discussed in the article.
In order to better understand how veterans address these various challenges when trying to gain access, the authors conducted a mixed methods study using both quantitative surveys and qualitative interviews. Survey respondents were drawn from a nationally representative sample of Vietnam Era and Post-9/11 era veterans over age 55 who had accessed VA healthcare within the past five years (Hough-Telford et al., 2020). During semi-structured qualitative interviews with 18 participants, open ended questions were asked about barriers experienced while attempting acquire care from VA providers as well as any strategies used for overcoming those issues (Hough-Telford et al., 2020).
Results indicated that many participants faced difficulties related too long wait times before receiving appointments with clinicians or other staff members working at local VHA facilities(Hough-Telford et al., 2020). Other commonly reported obstacles included difficulty initiating contact with providers over phone due lack of response on part of VHA staff members or inadequate information provided regarding location or hours of operation(Hough- Telfordetal.,2020). Additionally ,many participants found navigating bureaucratic processes during intake process extremely challenging given complexity inherent number of forms and paperwork involved(Houghtelforfetal . ,2020 ).Participants generallyreportedthatovercomingbarrierstoserviceaccessrequiredthemtoexerciseagencyin terms seeking out information or advocating for themselves but did not always result in the most desired outcome duetolimitedprovidercapacityoraspecificstaffmember’sattitudeorskillset.( Houghtelforfetal . ,2020 )
Based on their findings, the authors recommend several interventions aimed at increasing veteran access to services.( Houghtelforfetal . ,2020 ) These includestreamliningbureaucraticprocessesbyreducingamountofpaperworknecessaryduringintakeproceduresaswellaspotentiallyofferingonlineeducationalresourcesandtrainingtoprovidersin order tobetter equip themtoaddresstheuniqueneedsofthispopulation.( Houghtelforfetal . ,2020 )Furthermore,theyadvocateformorediligentoversightoftimelyappointmentfulfillmentbyVHQadministratorsaswellasthelayeringofadditionalmentalhealthservicesatarateclinicssothatveteranshavemoreoptionswhendeficitsofcareareexperiencedinspecificlocations.( Houghtelforfetal . ,2020 ). Finally,theauthorsurgestoensureadequatefundingtocontinueinvestingindevelopinginnovativetelehealthtechnologiesthatwouldallowmoreruralveterantodistancethemselvesfromtraditionalappointmentmodelswhilststillenjoyingqualitycareatthesametime.( Houghtelforfetal . ,2020 )
Overall this article provides insight into some of common issuesfacedbyveteranstryingtoaccessVAServicesaswellassuggestsmethodsforenhancingtheirabilitytogainsuchcarewhenneeded. By offering practical recommendations based on empirical evidence derived througha mixedmethodsapproachthearticlecontributesvaluableknowledgebaseonwhichfutureresearchersanderingprofessionalsmaydrawuponwhentacklingthiscomplexissueheadon..
References:
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