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Assess the value of total quality management (TQM) to health care systems. Include two ways in which implementing TQM would be beneficial to a health care organization. + 400 words
Total Quality Management (TQM) is an organizational management strategy focused on improving customer satisfaction, employee performance, and efficiency in business operations. This approach to business management has been adopted by many sectors of the economy, including health care systems. While TQM can be a useful tool for health care organizations seeking to improve their practices, it is not without its challenges and limitations.
The primary goal of TQM is to enhance the quality of patient care and reduce costs within a health care organization while fostering continuous improvement of services through increased involvement from all levels of the organization. To achieve this goal, TQM focuses on streamlining processes to make them more efficient and effective; emphasizing teamwork among staff members; and utilizing data-driven decisions to identify areas for improvement. By assessing potential problems before they arise and implementing solutions quickly after they are identified, TQM can help reduce errors in care delivery and increase overall service quality. Moreover, incorporating feedback from patients can give providers insight into how their services may be improved or augmented further down the line.
Overall, there are many benefits that a health care system could gain by implementing a total quality management program such as: 1) better organizational structure – because it requires cross-functional collaboration between departments within an organization; 2) increased patient satisfaction – due to improvements in the delivery of medical services which tend to lead patients feeling valued; 3) cost savings – since eliminating wasteful practices can result in reductions in operational expenses; 4) higher staff morale – because everyone has input into decisions so everyone feels like they have ownership over what happens inside their workplace; 5) greater competitive advantage – due to improved processes across departments leading customers’ expectations being exceeded every time they interact with your company. In conclusion, when implemented properly total quality management has proven successful at reducing errors in healthcare settings while simultaneously improving customer satisfaction ratings and increasing operational efficiencies within an organization.
Implementing TQM would be beneficial firstly by providing organizations with clear goals regarding safety regulations as well as clinical practice standards which serve as guidelines for practitioners during decision making processes . Secondly , it would also promote accountability amongst healthcare workers allowing both physicians/providers as well as non-clinical staff such as administrators or billing teams work together towards common objectives . Additionally , feedback from consumers should always inform changes made throughout any type of establishment but especially those operating within a healthcare setting where lives depend upon accuracy . Together these two measures will create tangible results that provide either immediate or eventual gratification depending on how long term certain desired outcomes take place .