Total Quality Management (TQM) is an organizational management strategy focused on improving customer satisfaction, employee performance, and efficiency in business operations. This approach to business management has been adopted by many sectors of the economy, including health care systems. While TQM can be a useful tool for health care organizations seeking to improve their practices, it is not without its challenges and limitations.
The primary goal of TQM is to enhance the quality of patient care and reduce costs within a health care organization while fostering continuous improvement of services through increased involvement from all levels of the organization. To achieve this goal, TQM focuses on streamlining processes to make them more efficient and effective; emphasizing teamwork among staff members; and utilizing data-driven decisions to identify areas for improvement. By assessing potential problems before they arise and implementing solutions quickly after they are identified, TQM can help reduce errors in care delivery and increase overall service quality. Moreover, incorporating feedback from patients can give providers insight into how their services may be improved or augmented further down the line.