The Supply Chain Council (SCC) and its SCOR Model have been integral in the development of supply chain excellence. The SCOR model stands for “Supply Chain Operational Reference”, and provides a framework for companies to use when assessing their own supply chain processes (Towill, 2019). It is designed to help organizations improve their supply chains from end-to-end through enhancing performance metrics such as cost, customer service and asset utilization (Towill, 2019; O’Leary & Rogers 2010). The five functions shared by most supply chains as defined by the SCC are Plan, Source, Make/Manufacture, Deliver/Distribute and Return. All these functions need to be managed in order for an effective supply chain.