Prompt: Review and respond to the three questions presented in the “The ‘People’ Focus: Human Resources
at Alaska Airlines” case at the end of Chapter 10. requirements: A 250-word minimum, APA compliant paper
addressing all three questions. Regarding Question 2 –is there a biblical basis for employee empowerment?
The final section is to include an analysis of how you see the approaches stated either aligning with or going
counter to Scripture. How do Genesis 1:26-27 and 1 Peter 5:2-3 apply to this case?
My current textbook is Heizer, J., Render, B., & Munson, C. (2020). Operations management: Sustainability
and supply chain management (13thed.). Pearson.
see below for a case study:
The “People” Focus: Human Resources at Alaska Airlines
With thousands of employees spread across nearly 100 locations in the United States, Mexico, and Canada,
building a committed and cohesive workforce is a challenge. Yet Alaska Airlines is making it work. The
company’s “people” focus states:
While airplanes and technology enable us to do what we do, we recognize this is fundamentally a people
business, and our future depends on how we work together to win in this extremely competitive environment.
As we grow, we want to strengthen our small company feel . . . We will succeed where others fail because of
our pride and passion, and because of the way we treat our customers, our suppliers and partners, and each
other.
Managerial excellence requires a committed workforce. Alaska Airlines’ pledge of respect for people is one of
the key elements of a world-class operation.
Effective organizations require talented, committed, and trained personnel. Alaska Airlines conducts
comprehensive training at all levels. Its “Flight Path” leadership training for all 10,000 employees is now being
followed by “Gear Up” training for 800 front-line managers. In addition, training programs have been developed
for Lean and Six Sigma as well as for the unique requirements for pilots, flight attendants, baggage, and ramp
personnel. Because the company only hires pilots into first officer positions—the right seat in the cockpit, it
offers a program called the “Fourth Stripe” to train for promotion into the captain’s seat on the left side, along
with all the additional responsibility that entails (see exterior and interior photos of one of Alaska Airlines’ flight
simulators on the opening page of this chapter).
Customer service agents receive specific training on the company’s “Empowerment Toolkit.” Like the RitzCarlton’s famous customer service philosophy, agents have the option of awarding customers hotel and meal
vouchers or frequent flier miles when the customer has experienced a service problem.
Because many managers are cross-trained in operational duties outside the scope of their daily positions, they
have the ability to pitch in to ensure that customer-oriented processes go smoothly. Even John Ladner, Director
of Seattle Airport Operations, who is a fully licensed pilot, has left his desk to cover a flight at the last minute for
a sick colleague.
Along with providing development and training at all levels, managers recognize that inherent personal traits
can make a huge difference. For example, when flight attendants are hired, the ones who are still engaged,
smiling, and fresh at the end of a very long interview day are the ones Alaska wants on the team. Why? The
job requires these behaviors and attitudes to fit with the Alaska Airlines team—and smiling and friendly flight
attendants are particularly important at the end of a long flight.
Visual workplace tools also complement and close the loop that matches training to performance. Alaska
Airlines makes full use of color-coded graphs and charts to report performance against key metrics to
employees. Twenty top managers gather weekly in an operations leadership meeting, run by Executive VP of
Operations, Ben Minicucci, to review activity consolidated into visual summaries. Key metrics are color-coded
and posted prominently in every work area.
Alaska’s training approach results in empowered employees who are willing to assume added responsibility
and accept the unknowns that come with that added responsibility.
Discussion Questions*
5/8/2021 Order 344655965
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Summarize Alaska Airlines’ human resources focus in your own words.
Why is employee empowerment useful to companies such as Alaska Airlines?
What tools discussed in the chapter might be employed to enhance the company’s training and performance
efforts? Why?
Sample Solution
Compelling correspondence is essential to the achievement all things considered but since of the changing idea of the present working environments, successful correspondence turns out to be more troublesome, and because of the numerous impediments that will permit beneficiaries to acknowledge the plan of the sender It is restricted. Misguided judgments.In spite of the fact that correspondence inside the association is rarely completely open, numerous straightforward arrangements can be executed to advance the effect of these hindrances.
Concerning specific contextual analysis, two significant correspondence standards, correspondence channel determination and commotion are self-evident. This course presents the standards of correspondence, the act of general correspondence, and different speculations to all the more likely comprehend the correspondence exchanges experienced in regular daily existence. The standards and practices that you learn in this course give the premise to additionally learning and correspondence.
This course starts with an outline of the correspondence cycle, the method of reasoning and hypothesis. In resulting modules of the course, we will look at explicit use of relational connections in close to home and expert life. These incorporate relational correspondence, bunch correspondence and dynamic, authoritative correspondence in the work environment or relational correspondence. Rule of Business Communication In request to make correspondence viable, it is important to follow a few rules and standards. Seven of them are fundamental and applicable, and these are clear, finished, brief, obliging, right, thought to be, concrete. These standards are frequently called 7C for business correspondence. The subtleties of these correspondence standards are examined underneath: Politeness Principle: When conveying, we should build up a cordial relationship with every individual who sends data to us.
To be inviting and polite is indistinguishable, and politeness requires an insightful and amicable activity against others. Axioms are notable that gracious “pay of graciousness is the main thing to win everything”. Correspondence staff ought to consistently remember this. The accompanying standards may assist with improving courtesy:Preliminary considering correspondence with family All glad families have the mystery of progress. This achievement originates from a strong establishment of closeness and closeness. Indeed, through private correspondence these cozy family connections become all the more intently. Correspondence is the foundation of different affiliations, building solid partners of obedient devotion, improving family way of life, and assisting with accomplishing satisfaction (Gosche, p. 1). In any case, so as to keep up an amicable relationship, a few families experienced tumultuous encounters. Correspondence in the family is an intricate and alluring marvel. Correspondence between families isn’t restricted to single messages between families or verbal correspondence.
It is a unique cycle that oversees force, closeness and limits, cohesiveness and flexibility of route frameworks, and makes pictures, topics, stories, ceremonies, rules, jobs, making implications, making a feeling of family life An intelligent cycle that makes a model. This model has passed ages. Notwithstanding the view as a family and family automatic framework, one of the greatest exploration establishments in between family correspondence centers around a family correspondence model. Family correspondence model (FCP) hypothesis clarifies why families impart in their own specific manner dependent on one another ‘s psychological direction. Early FCP research established in media research is keen on how families handle broad communications data. Family correspondence was perceived as an exceptional scholastic exploration field by the National Communications Association in 1989. Family correspondence researchers were at first impacted by family research, social brain science, and relational hypothesis, before long built up the hypothesis and began research in a family framework zeroed in on a significant job. Until 2001, the primary issue of the Family Communication Research Journal, Family Communication Magazine, was given. Family correspondence is more than the field of correspondence analysts in the family. Examination on family correspondence is normally done by individuals in brain science, humanism, and family research, to give some examples models. However, as the popular family correspondence researcher Leslie Baxter stated, it is the focal point of this intelligent semantic creation measure making the grant of family correspondence special. In the field of in-home correspondence, correspondence is normally not founded on autonomous messages from one sender to one beneficiary, yet dependent on the dynamic interdependency of data shared among families It is conceptualized. The focal point of this methodology is on the shared trait of semantic development inside family frameworks. As such, producing doesn’t happen in vacuum, however it happens in a wide scope of ages and social exchange.
Standards are rules end up being followed when performing work to agree to a given objective. Hierarchical achievement relies significantly upon compelling correspondence. So as to successfully impart, it is important to follow a few standards and rules. Coming up next are rules to guarantee powerful correspondence: clearness: lucidity of data is a significant guideline of correspondence. For beneficiaries to know the message plainly, the messages ought to be sorted out in a basic language. To guarantee that beneficiaries can without much of a stretch comprehend the importance of the message, the sender needs to impart unmistakably and unhesitatingly so the beneficiary can plainly and unquestionably comprehend the data.>