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Telephone skills

Look back at the example class profile. Imagine you are going to teach this class. Submit lesson plans for the following, showing the various stages of the lesson, what the students will be doing and what the teacher will be doing at each stage. (REFER TO THE NOTES)

1) Plan a lesson on note-taking for the class. Submit a detailed lesson plan and any materials to be used in the class.

2) Plan a lesson on telephone skills for the class. Submit a detailed lesson plan and any materials to be used in the class.

3) Plan a homework task on report writing to be given to the four middle management men in the class. Explain which skills the task practises and how you propose to mark the work.