Think of a co-worker, friend, client/consumer, or family member with whom you interact regularly or in the recent past. Reflect on your listening and attending skills. What could you be doing better? What should you continue to do that seems effective?
Develop a structured plan to improve your attending behavior with this particular individual or other individuals in general. Include any multicultural or diversity-related components to the plan. Reflect on the setting where you typically communicate with this individual.