Identify a service experience you’ve had during the COVID 19 pandemic, where the Service Scape has been dramatically altered as a result of the pandemic. Answer the following questions:
Describe the experience, including (a) the specific nature of the experience and (b) your evaluation of the experience.
Describe the Service Scape. How has it been altered as a result of the pandemic?
In what way(s) did the changes in the Service Scape contribute / detract from the quality of your service experience?
Using the content from the course lecture, what is / are the role(s) of the Service Scape for the service company? Is the Service Scape fulfilling that / those role(s)? Have those roles changed as a result of the pandemic?