You have been appointed by the chief of police to represent the police department in communicating with a newly formed civilian police oversight board. Board members have no law enforcement experience and are very vocal about defunding the police and potentially eliminating the police department entirely. They are concerned with a lack of information from the department when a use of force incident occurs.
Using the IMPACT model, detail each of the six steps that you would use to establish communications with the board, address their concerns and emphasize the importance of law enforcement to the community. The chief and administration have committed to make changes in the department’s policies and training to include de-escalation, crisis intervention, and body cameras for all officers. Part of your mission is to communicate these changed to the new board while establishing trust and transparency.
Review the six steps of IMPACT Model from your textbook, Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model:
Identify and manage emotions.
Master the story.
Promote positive behavior.
Control your response.
Using the IMPACT model, develop a 3 page plan for addressing the conflict with the civilian police oversight board, in which you:
Define the conflict between the board and the police department.
Use the IMPACT Model to address the conflict.
Explain at least three initiatives that the department can incorporate to help resolve the conflict.