As we move from a healthcare system that rewards volume (fee-for-service), to one that rewards value how do
you see the concepts of Deming’s theory of profound knowledge (system, psychology, knowledge and
variation) applying to this transition? Feel free to tie in ideas from other thought leaders that “spoke to you”
throughout the module.
How do you as a healthcare consumer define value?
View these two short videos on Deming’s System of Profound Knowledge from the IHI website:
Deming’s Profound Knowledge Video 1 (Links to an external site.)
Deming’s Profound Knowledge Video 2
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