Organizational Culture, Engagement and Inclusion are difficult concepts to define from an outsider’s point of
view. You are invited to prepare a reflective analysis of one of these concepts based on your understanding of
class learnings and research. You must relate this to the tourism industry. You may wish to use Gibbs
Reflective Cycle to frame this section of your report, offering an action plan or recommendations for what
employers should do to strengthen one of these concepts in their organization.