One of the most frequent IT-related issues we encounter deals with connectivity. “I can’t get to the Web,” “The Internet is down,” and “It doesn’t work” are far more complicated than you think.
In general, networking issues fall into one of four categories:
Problem with the computer network interface
Problem with the local network
Problem between the local network and the rest of the web
Problem with the target resource (website, server, application)
Research network troubleshooting as it relates to each of these categories of problems and how they may be resolved.
Create a flowchart that illustrates how to navigate the troubleshooting process to most effectively solve the problems.
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