pick one of the following departments:
•A Manufacturing Department producing widgets with an internal production rejection rate of 2% and a return within warranty period of 5%.
•A Service Department with complaints from 7% of its customers.
Neither department has detailed records of what the issues are. In your paper, recommend a proposed quality improvement plan based on the COPIS model. The recommendation should include the following:
•Build the justification for a quality improvement plan.
•Identify several approaches to customer service and describe one more in depth; illustrate the relationship between customer loyalty and output satisfaction.
•Design an output-control and measurement approach to improve process performance.
•Evaluate different process-improvement and management approaches.
•Justify a recommended process-improvement approach.
•Develop an input-measurement and management approach.
•Develop a supplier-management approach to improve input and supplier quality.
•Propose your customer-focused recommendations in your summary or conclusion.