MANAGING DIFFICULT CONVERSATIONS

      The purpose of this assignment is to broaden the student nurse or RN’s continuing education experience to enhance professional growth through analysis of a case of incivility and/or bullying in the workplace. Students demonstrate a solution-based approach related to the issue of incivility/bullying to improve team work and ultimately patient safety/positive outcomes. Please read the assignment in its entirety prior to initiating the activity. • Step one: View the three PACERS (Passionate About Creating Environments of Respect and CivilitieS) (One hour in length for all three) and review Managing Difficulty Conversations (PACERS, 2015) in Week 8 of the course. • Step two: The topic for your first post will be a summary of an instance of incivility or bullying that you have experienced either personally as a collaborator (as defined by the PACERS [2015]) or as a bystander in the workplace or as a student. o Using the PACERS’ (2015) method of planning a respectful conversation describe how the situation could have been addressed to improve teamwork using the three step delivery method of ▪ Situation ▪ Background ▪ Impact You will also need to include an APA reference list at the bottom of your post to the extent possible in Bb DB format (i.e. no indenting or double spacing). • Step three: Post your summary and PACERS’ aligned analysis of the instance of incivility or bullying • Step four: Please review two other students’ initial posts (first select students who have not already received responses to their initial post) and respond to the following prompt – a) What did you appreciate about your colleague’s PACERS’ (2015) approach to respectful conversation? b) Complete the discussion with a specific statement of one step you will take to reduce incivility and bullying in the workplace (initial post with 4 responses = 5 posts). Reference PACERS. (2015). Managing difficult conversations. Retrieved from http://stopbullyingtoolkit.org/DifficultConversations.pdf https://www.youtube.com/watch?v=4DOQ593cHfE https://www.youtube.com/watch?v=WbP3O_UC1LE https://www.youtube.com/watch?v=t8XddfSddzU