Managing behavioral change in the Digital age. CRC Press.

select an organization that has a Global platform (they operate in more than one country), that has demonstrated operational excellence. In this paper, perform the following activities: Name the organization and briefly describe what good or service they sell and where they operate. Note how they are a differentiator in the market. Note the resources used to ensure success in their industry (remember resources are comprised of more than just people). Explain what actions the company took to achieve operational excellence.