Description

1. Read the Loud Harbours Case Study.
2. Read the questions at the end of the case study on page 11.
3. Question 1 is mandatory. Choose 4 out of the other 7 questions, using 100-300 words each.
4. Submit your responses (numbered as in the case) in one Microsoft Word File, with a cover page that includes your name, your instructor’s name and your student ID number.

Student Questions
Having read the above case study, please complete an analysis of Loud Harbours current leadership by addressing 5 out of 8 of the following questions (100-200 words each). Please be aware the first question is mandatory for every student, the next 4 questions answered after #1 are up to the individual student.:
1) Put yourself in Holly’s shoes as the Regional General Manager of Loud Harbours. Write a letter to Matt Kenneth that gives feedback on the night of February 1st. Include some other suggestions that you have witnessed as the regional GM that connect to February 1st and offer some suggestions on how he can improve as General Manager. In your answer recall: feedback, leadership, SBI, communication, EQ, followership. (Mandatory question-6 Marks)
2) Is the new corporate goal statement for Loud Harbours leadership or management focused? Cites 2 reasons to justify your choice. (2 Marks) 3) What would you do to the management structure of Loud Harbours Bronte, would you leave it as it, fire the managers, or re organize it? Justify the reasons for your choice. (2 marks)
4) What feedback would you give to Matt Kenneth with regards to his approachability and coaching of staff? (2 marks)
5) Do you believe the different personalities present in Loud Harbours service staff are creating conflict? If so, why? (2 marks)
6) What suggestions do you have on the divide between new hires and veterans? What leadership strategies would you use to improve the situation? (2 marks)
7) If you were Patrick, reflect on the interaction that resulted in making the new server cry. How would you change your feedback do demonstrate constructive leadership qualities? (2 marks)
8) Do you believe that a change in overall leadership styles of LH. Managers could bring about a change in quality of service? How could systems thinking be employed here? (2 marks)
9) What kind of leader is Matt? Use specific examples to define your choice. (2 marks)