Assessing employees’ achievements and shortcomings—performance evaluation—can be a daunting task for managers and HR professionals. In addition to acknowledging and applauding achievements, performance evaluations force managers and HR professionals to confront employees about problems and issues. This requires a great deal of assertiveness, empathy, and tact but is ultimately very beneficial to the success of individual employees and organizations as a whole. Conducting performance assessments, communicating their results, and addressing problems and acknowledging successes helps employees meet expectations and take responsibility for self-improvement.

In this Discussion, you will examine three scenarios that will allow you to describe problems of performance and behavior. You also will assess the actions of the characters in the scenarios. Finally, you will formulate an HR strategy to address each case.

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