Lately, EU has had some problems with Overbookings, reservations processes, customer service, bad reviews and employees are not happy with the company.
Define what the most important aspects are to take into consideration for a good service management.
Purpose and explain at least 2 strategies that you could implement to increase customer loyaltyfor EU.
Purpose and explain at least 2 strategies that you could implement to increase customer satisfaction for EU.
Outline the possible obstacles / challenges service companies can have to manage their operations successfully.