11.1 Describe the importance of personality and individual traits in the hiring process.

11.2 Explain the effects of values and attitudes on employee behavior.

11.3 Describe the way perception can cloud judgment.

11.4 Explain how managers can deal with employee attitudes.

For chapter 12 focus on the following:

12.1 Explain the role of motivation in accomplishing goals.

12.2 Identify the needs that motivate most employees.

12.3 Discuss similarities and differences among three process theories.

12.5 Discuss how to use four types of reinforcement.

12.6 Discuss the role of compensation in motivating employees.