Fred Lee - "Patient Satisfaction or Patient Experience ?"

Step 1: Watch the following video and take notes. https://www.youtube.com/watch?v=tylvc9dY400&feature=youtu.be After watching the video respond to the following question in the discussion board. What is YOUR definition of professional courtesy in healthcare? Step 2: Incorporate personal experience, if appropriate, to help support or debate other students' posts. If differences of opinion occur, debate the issues and provide examples to support opinions. In your response be concrete, and make suggestions for change, including strategies, movements, obstacles, and so forth. Outside-the-box thinking is encouraged.