Describe how the familiarity heuristic (familiar items are seen as superior to those that are unfamiliar) in conjunction with mental set can contribute to errors in perception when it comes to solving social conflicts. Do you feel there is a way to reduce or prevent these errors? Explain and give specific examples. Support your reasoning with information from the text and other course materials.

Some Reading Materials:

Visit the Psychology Today website to test your creative problem-solving ability: https://youtu.be/o4HHCgFmkcI?t=2s

Sample Solution