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Evaluating personnel can be difficult in the criminal justice system. An employee interacts with both internal and external individuals, so their impact is large.
How can a department/supervisor ensure that they are effectively evaluating an employee? What measures should be used (arrests, supervisor evaluations, citizen complaints, etc.)? Are there problems with any of these measures?
Research online. Find an example of a performance evaluation form for a police department employee. Do you feel that this form adequately measures an employee’s performance?
If not, what would you add or remove?
Performance evaluations in the criminal justice system should be based on criteria relevant to job performance and professionalism. This can include arrests, successes in investigations, exemplary service to citizens, compliance with policies and procedures, and an overall assessment of attitude and conduct. Supervisor evaluations are important because they provide a measure of how well employees are following orders while also displaying loyalty towards their agency. Citizen complaints can also serve as an objective measure of employee performance; however these should be treated cautiously due to the potential for bias or false reports.
An example of a performance evaluation form for a police department employee might include:
• Overall Job Performance – including expectations met/exceeded
• Arrests Made – including number/type/follow-through
• Investigations Successfully Completed – including time taken & cases closed
• Service To Citizens – assessing courteousness & helpfulness when interacting with community members
• Compliance With Policies & Procedures – adherence to rules & regulations set by department
• Attitude & Conduct – display of respectfulness toward colleagues and supervisors as well as adherence to professional conduct standards
In addition to this criteria it could also be beneficial to factor in feedback from other employees or members of the public who have had interactions with the individual being evaluated. Ultimately any evaluation process should ensure that all aspects pertinent to job performance are being factored into the decision making process.