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Identify characteristics of professional behavior including emotional intelligence, communication, and conflict resolution.
1. Emotional Intelligence: Understanding your own and others’ emotions, such as recognizing emotional cues, empathizing with others, regulating your own emotions in order to respond appropriately and calmly in difficult situations.
2. Communication: The ability to express ideas clearly, effectively listen to and understand the perspectives of others, and fostering productive dialogues.
3. Conflict Resolution: Utilizing effective negotiation techniques that consider all parties involved in a dispute when attempting to reach a mutually beneficial agreement or resolution.