Here is the book you should work with: The Crisis Manager: Facing Disasters, Conflicts, and Failures by Otto Lerbinger https://books.google.de/books?hl=de&lr=&id=IW7Y4vWg9MC&oi=fnd&pg=PP2&dq=lerbinger+8+types+of+crisis&ots=eBmMw6q1EP&sig=ybGtJOcVljtErB1UAgrW Please read our survey and […]