Business Communications

Scenario West coast Airlines has decided a traditional Call Center is just not cost effective and wants to explore its options in using outsourcing or contract workers. West coast Airlines wants to decide whether to stay with its’s traditional Call Center or completely change the way it handles customer relationships. Company: West coast Airlines, San Diego, CA CEO: Bill Wright Budget: $300,000.00 Time frame: 6 months to transition Your Job Bill Wright CEO of West coast Airlines wants to move into outsourcing or contract workers, but he is unsure it is the right move for the company currently. it will be your job to research and come up with a viable means to do exactly that. Your task is to present a Business proposal presentation as to how your company can use the outsourcing or contract workers for its Call Center.