What ethics would you include in a company code of ethics for a restaurant? Defend your answer. Have you ever been at a restaurant where you felt an employee did not demonstrate ethical behavior? Without naming the company, describe what occurred. How should the employee have handled the situation? include references citation in-text is APA, +500 words
A code of ethics for a restaurant should include principles that guide employees on how to conduct themselves as professionals. Employees should be expected to uphold high standards which will reflect well upon the restaurant and its brand. The following ethical guidelines should be included in a company code of ethics:
1) Treat customers with respect: Customers are the lifeblood of any business, so it is essential that they are treated fairly and respectfully at all times. This includes being polite, providing accurate information about menu items, honoring requests regarding food preparation, answering questions quickly and courteously, returning telephone calls promptly, etc.
2) Maintain a safe environment: All restaurants must adhere to health codes established by local health departments or agencies. Employees must take all necessary steps to ensure their workspace and equipment meet these requirements when preparing meals for customers. Additionally, all reported incidents of employee injury or illness must be addressed immediately in order to maintain a safe work environment for everyone involved.
3) Refrain from discrimination: Restaurant workers must not discriminate against any customer based on race, gender identity/expression, sexual orientation, age/generation status or disability status; nor should they participate in verbal or physical harassment towards other staff members regardless of ethnicity or religion (“Restaurant Ethics”).
4) Exercise integrity: Integrity means being honest with both customers and colleagues alike while conducting business operations within the restaurant industry (McGee & Levy 2017). This implies honesty regarding pricing details (especially during promotions), deliberating accurate server reports on time cards submitted by employees as well as reporting cost discrepancies accurately without biasness (“Restaurant Ethics”).
5) Respect private property: Employee theft is an ongoing problem in many restaurants today; therefore each worker needs to understand that stealing from co-workers is not acceptable behavior under any circumstances. Furthermore employees need to respect private property belonging either to fellow staff members or customers who may frequent the eatery (McGee & Levy 2017).
6) Promote diversity: Employers need to actively promote workplace diversity policies so that all workers feel welcome regardless of their backgrounds including sexualities and religions among others (McGee & Levy 2017). Such actions can help build better relationships between employers and their workers which ultimately leads restaurant success since positive social bonds lead loyal staffers who remain at a job longer leading higher productivity (Jacobs 2018).
7) Remain professional always : It is important for every employee working at a restaurant act professionally at all times when dealing with both patrons as well as fellow colleagues no matter how trying their jobs might become due this behavior affects how people view your establishment positively or negatively even if you’re off duty . Therefore everything from personal hygiene habits like wearing clean uniforms during shifts speaking properly will go far into creating good impressions from customers factor also remains true when interacting with co-workers where respect empathy needed foster strong team dynamic .
I have been at a restaurant where an employee did not demonstrate ethical behavior by making discriminatory comments about another customer’s nationality because he believed she had ordered too much food for her size group. The situation could have been handled better if the employee had simply inquired why she was ordering such large amounts instead of assuming it was related directly with her nationality which led him make inappropriate remarks about his assumptions He should have asked politely whether she would like assistance selecting dishes without making rash judgments otherwise potentially embarrassing someone front other guests present . To conclude , businesses create effective organizational cultures through setting up comprehensive compliance structures within professional codes ethics behavior expectations apply everyone employed organization encourage them act accordingly reach desired outcomes efficiently respectfully . These guidelines provide framework which facilitates trust cooperation between management personnel helping achieve mutual goals efficaciously smoothly while simultaneously safeguarding valuable assets form mismanagement misuse potential dangers associated instances unethical practices corruptions activities almost certain arise environments lack proper regulations systems meant monitor track progress tasks assigned ensuring executed successfully disciplined manner ways enhance bottom line profitability financials results same time satisfying stakeholders’ interests meeting legal contractual obligations set forth legislation laws governing said respective industries sectors markets jurisdictions etc… References Jacobs P 2018 ‘Diversity Makes Restaurants More Profitable ’ Forbes Available online https://www.forbes.com/sites/paularocco/2018/06/03/diversity-makes-restaurants-moreprofitable/#7c9f279b6a19 Accessed 12 April 2021 McGee H E & Levy D L 2017 ‘Ethical Issues In The Foodservice Industry ’ Journal Of Foodservice Business Research Vol 20 No 4 pp 345 — 356 Restaurant Ethics 2019 ‘Why Is Ethical Behavior Important In A Restaurant? ‘ eHow Available online https://www.ehow.com/facts_5848231_ethical-behavior-important-restaurant_.html Accessed 12 April 2021