Massachusetts General Hospital’s Pre-Admission Testing Area (PATA) https://mitsloan.mit.edu/sites/default/files/2020-03/MGH%27s%20PATA.IC_.pdf Issues and how these were identified Opportunities and how these were identified and assessed Solutions, implementation and impact, including measurement and evaluation. What explanation can you offer for the issues that have arisen? • Explain what opportunities the task force initially thought of as indicated in the case study and your analysis of these proposed solutions. • What steps would you take to find a solution? Analysing the data, what would you be looking for and how would you know that you have had found it? Proposed solutions and approach (some of the BPI, Business process improvement) to identifying solutions are clearly and thoroughly explained, and are logical, theoretically informed, evidence-based and feasible within the context.