Your tutor has asked you to support him with the induction of new students to the Business Studies programme. He is planning an Induction Day. He wants to ensure the students know about the programme of study and the level of commitment this requires. On the day students will be involved in business games, which will help them to understand how businesses work. In addition, the Induction Day will show the new students how they should behave and present themselves in the business world as work experience and/or visits to businesses are part of the programme of study. Your tutor has asked you to focus on effective business communication and you will need to produce materials for the Induction Day and demonstrate best practice.

Your tutor has given you 6 tasks.

Task 1
Produce an informative handbook to guide the business students. The title of the document is “How to communicate well at work”. You should ensure the document is professionally presented, with appropriate headings and subheadings so that the information is clear. Your tutor has asked you to provide examples to support the points you make in the handbook. She has sent you the following email: